Legal
Terms and conditions
These Terms of Business (“Terms”) set out the terms under which Services
are sold and provided by Us to business customers through this website, www.filinghq.co.uk (“Our Site”)
and/or outside of Our Site. Please read these Terms carefully and ensure that you understand them before
ordering any Services from Us. You will be required to read and accept these Terms when ordering
Services. If you do not agree to comply with and be bound by these Terms, you will not be able to order
Services from Us, including but not limited to, through Our Site. These Terms, as well as any and all
Contracts, are in the English language only.
-
Definitions and
Interpretation
In these Terms, unless the context otherwise requires, the following
expressions have the following meanings:
-
"Company" means the legal entity whether limited company,
LLC, or any other type of legal person being formed and/or administered for you by Us under
the Contract;
-
"Contract" means a contract for the purchase and sale of
Services, as explained in Clause 6.2;
-
"Data Protection Legislation" means all applicable
legislation in force from time to time in the United Kingdom applicable to data protection
and privacy including, but not limited to, the UK GDPR (the retained EU law version of the
General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England
and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union
(Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and
the Privacy and Electronic Communications Regulations 2003 as amended;
-
"Hirer" means you in your capacity as hirer of any
Meeting Room(s);
-
“Meeting Room(s)” means meeting room(s) available for
hire at Our business premises;
-
“Order” means your order for the Services;
-
“Order Confirmation” means Our acceptance and
confirmation of your Order;
-
“Services” means the services which are to be provided by
Us to you as specified in your Order (and confirmed in the Order Confirmation); and
-
“We/Us/Our” means FILING HQ.
-
Information About
Us
Our Site is owned and operated by Filing HQ, a limited company registered in
England and Wales under company number 14949881,
whose registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
-
Access to and Use of
Our Site
-
Access to Our Site is free of charge.
-
It is your responsibility to make any and all arrangements necessary in order to access Our
Site.
-
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend
or discontinue Our Site (or any part of it) at any time and without notice. We will not be
liable to you in any way if Our Site (or any part of it) is unavailable at any time and for
any period.
-
Use of Our Site is subject to Our Website Terms and Conditions. Please ensure that you have
read them carefully and that you understand them.
-
Business Customers
and Consumers
-
These Terms apply to business customers only. These Terms do not apply to individual
consumers as We are not providing the Services for anyone’s personal purposes (that is, not
in connection with, or for use in, their trade, business, craft, or profession).
-
These Terms, together with any other terms referenced herein that are applicable to the
Services ordered, constitute the entire agreement between Us and you with respect to your
purchase of Services from Us. You acknowledge that you have not relied upon any statement,
representation, warranty, assurance, or promise made by or on behalf of Us that is not set
out or otherwise referred to in these Terms and that you shall have no claim for innocent or
negligent misrepresentation or negligent misstatement based upon any statement herein.
-
Services, Pricing and
Availability
-
We make all reasonable efforts to ensure that all general descriptions of the Services
available from Us correspond to the actual Services that will be provided to you. However,
please note that the exact nature of the Services may vary depending upon your individual
requirements and circumstances.
-
Please note that sub-Clause 5.1 does not exclude Our responsibility for mistakes due to
negligence on Our part and refers only to variations of the correct Services, not to
different Services altogether.
-
Where appropriate, you may be required to select the required package of Services.
-
We neither represent nor warrant that all Services will be available at all times and cannot
necessarily confirm availability until confirming your Order. Availability indications are
not provided on Our Site.
-
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at
the time of going online. We reserve the right to change prices and to add, alter, or remove
special offers and/or Services from time to time and as necessary. Subject to sub-Clause 5.8
and 5.9, changes in price will not affect any Order that you have already placed.
-
All prices are checked by Us when We process your Order. In the unlikely event that We have
shown incorrect pricing information, except for situations regulated by sub-Clause 5.8 and
5.9, We will contact you in writing before proceeding with your Order to inform you of the
mistake and to ask you how you wish to proceed. We will give you the option to purchase the
Services at the correct price or to cancel your Order (or the affected part thereof). We
will not proceed with processing your Order until you respond. If We do not receive a
response from you within three days, We will treat your Order as cancelled and notify you of
the same in writing.
-
In the event that the price of Services you have ordered changes between your Order being
placed and Us processing that Order and taking payment, you will be charged the price shown
on Our Site at the time of placing your Order.
-
Prices on Our Site are shown exclusive of VAT. VAT is added at checkout. If the VAT rate
changes between your Order being placed and Us taking payment, the amount of VAT payable
will be automatically adjusted when taking payment.
-
If there are changes in official fees and/or external costs relating to the Services you
have ordered, including but not limited to fees imposed by Companies House or Royal Mail,
between your Order being placed and Us having to pay the official fees and/or external
costs, the amount payable will be automatically adjusted when We are taking payment and/or
it may lead to us sending you a supplemental invoice for the extra costs.
-
Orders – How
Contracts Are Formed
-
Our Site will guide you through the ordering process. Before submitting your Order to Us,
you will be given the opportunity to review your Order and amend any errors. Please ensure
that you have checked your Order carefully before submitting it.
-
No part of Our Site constitutes a contractual offer capable of acceptance. Your Order
constitutes a contractual offer that We may, in Our sole discretion, accept. Our
acknowledgement of receipt of your Order does not mean that We have accepted it. Our
acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have
sent you an Order Confirmation will there be a legally binding contract between Us and you.
-
Order Confirmations shall contain the following information:
-
Confirmation of the Services ordered, including full details of the main
characteristics of those Services; and
-
Fully itemised pricing for the Services ordered, including, where appropriate, taxes
and other additional charges.
-
If We, for any reason, do not accept or cannot fulfil your Order, no payment shall
be taken under normal circumstances. If We have taken payment, any such sums will be
refunded to you as soon as possible and in any event within 8 days.
-
If you want to change your Order, We will let you know if it is possible and at what
costs, and if possible, endeavour to assist you with this.
-
We may cancel your Order at any time before We begin providing the Services in the
following circumstances:
-
The required personnel and/or required materials necessary for the provision
of the Services are not available; or
-
An event outside of Our control renders the provision of the Services
impossible or difficult for Us (please refer to Clause 18 for events outside
of Our control).
-
If We cancel your Order under sub-Clause 6.6 and We have taken payment, any
such sums will be refunded to you as soon as possible and in any event
within 8 days.
-
Any refunds due under this Clause 6 will be made using the same payment
method that you used when ordering the Services.
-
Payment
-
Payment for the Services will be due in the form of an advance payment. Price and payment
details will be confirmed in the Order Confirmation. Your chosen payment method will be
charged as indicated.
-
All sums due must be paid in full without any set-off, counterclaim, deduction, or
withholding (except where any deduction or withholding of tax is required by law).
-
We accept the following methods of payment on Our Site:
-
VISA;
-
American Express;
-
Mastercard;
-
Switch/Maestro/Solo.
-
If you do not make any payment to Us by the due date, We may charge you interest on the
overdue sum at the rate of 8% per annum above the base lending rate of Barclays Bank Plc
from time to time. Interest will accrue on a daily basis from the due date for payment until
the actual date of payment of the overdue sum, whether before or after judgment. You must
pay any interest due when paying an overdue sum.
-
If you are taking out a subscription to one of the Services that require periodic payments,
including but not limited to Address, Post and/or Telephone Handling Services, and in
situations regulated by sub-Clause 5.8 and 5.9, your acceptance of these Terms means you are
granting Us permission under continuous payment authority of the card used to purchase the
original Services for the following:
-
Renewable services - fees due will be processed on the card on the date of expiry of
the relevant Service. Notice will always be given in advance, and you will have the
right to cancel the Service.
-
Mail forwarding services - the cost of postage and handling fees will be taken on
the card and will be processed automatically on a monthly basis.
-
In situations regulated by sub-Clause 5.8 and 5.9, i.e., if there are changes in
official fees and/or external costs relating to the Services you have ordered,
including but not limited to fees imposed by Companies House or Royal Mail, the cost
will be taken on the card and will be processed automatically.
-
Provision of the
Services
-
We will provide the Services with reasonable skill and care consistent with best practices
and standards in the company formation sector. We will begin providing the Services on the
date agreed when you make your Order (which We shall confirm in the Order Confirmation).
-
We will continue providing the Services until completion or for a period set out in the
Order Confirmation.
-
We will make every reasonable effort to provide the Services in a timely manner. We cannot,
however, be held responsible for any delays if an event outside of Our control occurs.
Please refer to Clause 18 for events outside of Our control.
-
If We require any information, action, and/or acceptance from you in order to provide the
Services, We will inform you of this as soon as is reasonably possible. Depending upon the
nature of the Services you have ordered, We may require information from or action by you,
and We cannot provide the Services if this is not forthcoming.
-
If the information you provide or the action you take or acceptance you provide under
sub-Clause 8.4 is delayed, incomplete, or otherwise incorrect, We will not be responsible
for any delay caused as a result. If additional work is required from Us to correct or
compensate for a problem arising as a result of delayed, incomplete, or otherwise incorrect
information or action that you have provided or taken, We may charge you a reasonable
additional sum for that work.
-
In certain circumstances, for example where there is a delay in you sending Us information,
taking action, or providing acceptance required under sub-Clause 8.4, We may suspend or
terminate the Services.
-
In certain circumstances, for example where We encounter a technical problem, We may need to
suspend or otherwise interrupt the Services to resolve the issue.
-
If you do not pay Us for the Services as required by Clause 7, We may suspend the Services
until you have paid any and all outstanding sums due. This does not affect Our right to
charge you interest on any overdue sums under sub-Clause 7.4.
-
We always use reasonable endeavours to ensure that Our Services are trouble-free. If,
however, there is a problem with the Services, please contact Us as soon as is reasonably
possible as specified in Clause 19.
-
General Conditions
for the Provision of the Services
-
In order to set up and maintain the Services, you agree to provide Us with an acceptable
form of identification and proof of residential address of all directors, partners,
shareholders, and/or other stakeholders under any current or future public regulations or
policies set by Us; and to verify all information provided and pass all PEP (Politically
Exposed Persons) and Sanctions screenings performed by third-party providers as required by
Us, if applicable. For the transfer and processing of personal data to such third-party
providers, please refer to Our Privacy Policy.
-
We may at any time require to see the original identity documents of directors, partners,
shareholders, and/or other stakeholders; if We are unable to do this, We may require such
documents to be certified by a notary public or other approved person in Our discretion. It
is at Our sole discretion to determine if such identity checks performed by or for Us shall
substitute screenings performed by third-party providers.
-
You agree that you shall not use the Services for any illegal or illegitimate purposes, and
that such uses will constitute grounds for immediate termination of the Services by Us
without provision of any refund.
-
We reserve the right to suspend or terminate the Services without provision of any refund if
We are unable to contact you at the contact address provided by you or if any directors,
partners, shareholders, and/or other stakeholders of a company associated with your account
do not pass identity, PEP, and/or Sanctions screenings performed by Us or third-party
providers as required by Us or if all required identity documentation has not been provided
within the specified deadlines.
-
When you create a business account on behalf of your company on Our Site or as otherwise
directed by Us, you agree to use a business email address as the main contact email when
creating and using the account. Your account will be deemed a company account and shall be
linked to the companies listed within the portal provided on Our Site or as otherwise
directed by Us. We may not permit the use of a personal email address as the main contact
email within an account created on Our system.
-
Company Formation
Services
-
Upon your full compliance with the formalities specified by Us and your provision of all
relevant information and documentation materials, Companies are usually formed within 3 - 5
hours after filing of the completed applications to Companies House within standard working
hours in London, UK; however, no guarantees as to the time scale of incorporation are given
as the formation is dependent on external factors, including but not limited to IT
integration issues with Companies House.
-
We aim to send out the relevant documents forming part of the Company Formation Services
without undue delay, but We accept no liability for any delays in the delivery of the
Services.
-
It is solely your duty to make certain that any company name or domain name you select for
the Company is accessible for registration and can be legally used by the Company, and We
accept no liability relating to the name of the Company.
-
By consenting to these Terms, you are giving Us authorisation to document with Companies
House the statutory documents needed to instigate the Services, and in the event that the
Services are halted, closed, or elapse, the statutory documents required to stop the
provision of the Services.
-
We shall not accept any legal responsibility if an administrative or judicial act results in
the Company being stripped away from the Companies House Register and/or subjected to fines
or administrative fees for non-compliance or other issues.
-
Address and Post
Handling Services
-
You are entitled to use the mailing address and/or telephone number provided by Filing HQ as
part of the Services for address and/or post handling only during the term of the
subscription for such Services.
-
You shall, in addition to the fee chargeable for the Services, pay the relevant
administration fee, which equals the postage costs for mail forwarding.
-
You shall notify Filing HQ in writing without undue delay of any change of your address or
contact details, including if you change your and/or your company's Registered Office
Address, London Trading Address, and/or Directors’ (officers’) Service Address away from the
address provided by Filing HQ as part of the Services for address and/or post handling.
-
Registered Office Address Services only include the receipt and forwarding of statutory mail
from Companies House, HMRC, ICO, IPO, and the Pensions Regulator addressed to the Company.
This also includes the receipt and forwarding of statutory mail from the judiciary system,
subject to fair usage; other types of mail will be returned to sender unless you have also
subscribed to and paid for an active London Trading Address. Filing HQ may, at its sole
discretion, hold mail for up to 14 days, giving you the chance to upgrade to the correct
service before the mail is returned to the sender or disposed of. Statutory mail is opened
upon receipt at Filing HQ's office and then scanned through Filing HQ's digital mailroom to
the email address on file for the Company at no charge. If the item cannot be scanned, it
will be posted to the address on file at no charge. If Filing HQ cannot identify whether the
mail item is statutory mail based on the envelope, the item will be categorized as
non-statutory and will require an active London Trading Address for forwarding. A
subscription for Registered Office Address Services can only be applied to one company; if
multiple companies use the address, multiple subscriptions for Registered Address Services
must be purchased.
-
Mail Forwarding Service for the Company’s London Trading Address only includes the receipt
and forwarding of general mail, including but not limited to bank and business
correspondence and letters from court services. This service does not include the receipt
and forwarding of statutory mail from Companies House, HMRC, ICO, IPO, and the Pensions
Regulator for either a person or a company. Filing HQ may, at its sole discretion, hold mail
for up to 14 days, giving you the chance to upgrade to the correct service before the mail
is returned to the sender or disposed of.
-
Directors Service Address Services only include the receipt and forwarding of statutory mail
from Companies House, HMRC, ICO, IPO, and the Pensions Regulator addressed to the officer
for whom the service is purchased. This also includes the receipt and forwarding of
statutory mail from the judiciary system, subject to fair usage; other types of mail may, at
Filing HQ's sole discretion, be returned to sender or held for up to 14 days, giving you the
chance to upgrade to the correct service before being disposed of. Statutory mail is opened
upon receipt at Filing HQ's office and then scanned through Filing HQ's digital mailroom to
the email address on file for the Company at no charge. If the item cannot be scanned, it
will be posted to the address on file at no charge. Directors Address Services can only be
applied to one officer of the Company. If multiple officers use the address, multiple
subscriptions to Directors Address Services must be purchased.
-
None of the Services allows for the receipt of postal items from the Driver and Vehicle
Licensing Agency (DVLA), and you should not use Filing HQ's address with DVLA as such postal
items will be returned unopened to the sender.
-
If your subscription for a Registered Office Address, London Trading Address, and/or
Director’s Service Address for directors of the Company is not renewed and/or paid on time
and/or the services are terminated for other reasons, Filing HQ reserves the right to
de-register the Company from the Registered Office Address and/or London Trading Address
and/or de-register directors of the Company from the Director’s Service Address and, at its
discretion, register such directors of the Company at the home address(es) previously
provided by you.
-
All postal items and/or deliveries received at the Registered Office Address, London Trading
Address, and/or Director’s Service Address for directors of the Company are received and
handled entirely at your risk. Filing HQ shall not accept any liability or responsibility
whatsoever for any losses, shortages, or damages to such postal items and/or deliveries
howsoever caused.
-
If you expect to receive large (larger than length 300mm x width 215mm x height 55mm),
bulky, or heavy items via the Services provided by Filing HQ, you must notify Filing HQ a
minimum of 24 hours in advance, either by telephone or email, prior to the expected delivery
date. Filing HQ shall charge its current storage fees for storing such items until the item
is collected.
-
Filing HQ securely destroys any post, including parcels, if you request it to do so once you
have been notified via email about the item. Filing HQ uses a certified secure third-party
supplier to assist with this task and may charge you its current fees for the safe
destruction of such items.
-
Filing HQ shall take all reasonable steps to ensure accurate and efficient dealing with all
communications, including but not limited to mail and post received on your behalf, and that
mail is handled in accordance with your subscription for Services and your instructions.
However, no warranty or liability is accepted by Filing HQ, its staff, or agents in relation
to the Services provided, and Filing HQ does not allow you to have any a) important or
valuable documents or items, or b) prohibited items pursuant to the Royal Mail listing of
such items sent to Filing HQ as providers of the Registered Office Address, London Trading
Address, and/or Director’s Service Address for directors of the Company.
-
By ordering address and/or post handling as part of the Services, including subscription for
a Registered Office Address, London Trading Address, and/or Director’s Service Address
Services for directors of the Company, you provide Filing HQ with power of attorney to
receive and formally sign for the receipt of any post addressed to the Company and
applicable director(s) of the Company.
-
Any postal items received will, if Filing HQ is not instructed otherwise and if agreed, be
forwarded to the address specified by you by Royal Mail, untracked and uninsured.
-
Filing HQ's address should not be used by the Company and/or any directors or other
stakeholders of the Company until all identity documentation has been fully verified and
approved by Filing HQ's compliance team. Until such approval has been obtained, Filing HQ
reserves the right to hold all statutory mail received at its address in a digital format
and hold other types of mail for a limited period or refuse receipt at reception if
delivered by tracked type of mail.
-
Bank and Merchant
Account Referral Services
-
If you use Filing HQ's bank and merchant account referral service, you consent to your
personal data being transferred by Filing HQ to the financial institution of your choice.
-
Specific Terms and Conditions of the relevant financial institution(s) relating to the
financial services to be provided by the financial institution(s) apply to such services.
-
Filing HQ's bank and merchant account referral service cannot guarantee that the relevant
financial institutions will accept the Company and/or you as a client.
-
Google Adwords
Vouchers
-
Any supplier vouchers, including but not limited to Google Adwords Vouchers provided by
Filing HQ, are subject to the supplier’s terms.
-
Any free Google Adwords Vouchers provided are for use only on new Adwords accounts and are
subject to Google’s Terms and Conditions as found on Google’s website.
-
Items Not Included in
the Services
-
The Services do not include the following:
-
Bookkeeping services;
-
Processing of yearly accounts;
-
Accountancy services;
-
Auditing; and
-
Legal and/or tax counselling.
-
Any provision by Filing HQ of the services specified under sub-Clause 14.1 requires
Filing HQ's prior written approval.
-
Cancelling the
Services
-
Cancellation of the Contract shall be subject to the specific terms governing the Services
in question and may be subject to a minimum contract duration. Details of the relevant
duration, cancellation provisions, and minimum notice periods will be provided and confirmed
in the Order Confirmation or on Filing HQ's Site.
-
Eligibility for refunds may vary according to the Services ordered. You will be required to
pay for Services supplied up until the point at which you inform Filing HQ that you wish to
cancel (please note that this may include charges for preparatory work that Filing HQ has
undertaken where it has reasonably incurred costs) and for any Services ordered by you where
fees are non-refundable. Such sums will be deducted from any refund due to you or, if no
refund is due, Filing HQ will invoice you for the relevant sums.
-
Refunds under this Clause 15 will be issued to you as soon as possible, and in any event
within 14 calendar days of the day on which you inform Filing HQ that you wish to cancel.
-
Refunds under this Clause 15 will be made using the same payment method that you used when
ordering the Services.
-
Filing HQ's Rights to
Cancel
-
Filing HQ may cancel the Contract after it has begun providing the Services due to an Event
outside of Filing HQ's control (as under sub-Clause 16.2), or due to the non-availability
of required personnel and/or required materials necessary for the provision of the Services.
In such cases, you will only be required to pay for Services that Filing HQ has already
provided up until the point at which Filing HQ informs you that it is cancelling. Such sums
will be deducted from any refund due to you or, if no refund is due, Filing HQ will invoice
you for the relevant sums.
-
Once Filing HQ has begun providing the Services, it may in its sole discretion cancel the
Contract at any time and will give you at least 14 calendar days’ written notice of such
cancellation. Filing HQ shall not be required to disclose the reason for such cancellation.
You will only be required to pay for Services that you have received. Such sums will be
deducted from any refund due to you or, if no refund is due, Filing HQ will invoice you for
the relevant sums.
-
Filing HQ may cancel immediately by giving you written notice in the following
circumstances:
-
You or any other directors, partners, shareholders, and/or other stakeholders of the
Company fail to provide Filing HQ or relevant third-party providers as required by
Filing HQ with an acceptable form of identification and proof of residential address
or fail to pass all PEP (Politically Exposed Persons) and Sanctions screenings
within a reasonable timeframe in Filing HQ's sole discretion.
-
You fail to make a payment by the due date as set out in Clause 7. Cancellation does
not affect Filing HQ's right to charge you interest on any overdue sums as set out
in sub-Clause 7.4;
-
Sanctions for non-compliance with important public protective measures or other
irregularities are imposed on your Company by Trading Standards or other public
authorities, and these are in Filing HQ's sole reasonable discretion deemed to be
incompatible with Filing HQ continuing the Services; or
-
You breach the Contract in a material way and fail to remedy the breach within 3
calendar days of Filing HQ asking you in writing to do so.
-
Refunds under sub-Clause 16.3 are provided at Filing HQ's sole discretion.
-
Subject to sub-Clause 16.4, refunds under sub-Clauses 16.1 – 16.3 will be issued to you as
soon as possible, and in any event within 14 calendar days of the day on which you inform
Filing HQ that you wish to cancel.
-
Refunds under this Clause 16 will be made using the same payment method that you used when
ordering the Services.
-
Filing HQ's
Liability
-
Subject to sub-Clause 17.4, Filing HQ will not be liable to you, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss
of business, interruption to business, for any loss of business opportunity, or for any
indirect or consequential loss arising out of or in connection with any contract between you
and Filing HQ.
-
Filing HQ will not be liable for any costs including but not limited to fines and/or
penalties resulting from the late filing of accounts and/or confirmation statement(s) for
the Company as it is your responsibility to ensure timely filings of any documents or other
formalities on behalf of the Company.
-
Subject to sub-Clause 17.4, Filing HQ's total liability to you for all other losses arising
out of or in connection with any contract between you and Filing HQ, whether in contract,
tort (including negligence), breach of statutory duty, or otherwise, shall be either £100 or
50% of the total sums paid by you to Filing HQ under the Contract, whichever is the lower
sum.
-
Nothing in these Terms seeks to limit or exclude Filing HQ's liability for death or personal
injury caused by Filing HQ's negligence (including that of Filing HQ's employees, agents, or
sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in
respect of which liability cannot be excluded or restricted by law.
-
Events Outside of Our
Control (Force Majeure)
-
Filing HQ will not be liable for any failure or delay in performing its obligations where
that failure or delay results from any cause that is beyond its reasonable control. Such
causes include, but are not limited to: power failure, internet service provider failure,
industrial action by third parties, civil unrest, fire, explosion, flood, storms,
earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or
other natural disaster, or any other event that is beyond Filing HQ's reasonable control.
-
If any event described under this Clause 18 occurs that is likely to adversely affect Filing
HQ's performance of any of its obligations under these Terms:
-
Filing HQ will inform you as soon as is reasonably possible;
-
Filing HQ's obligations under these Terms (and therefore the Contract) will be
suspended and any time limits that Filing HQ is bound by will be extended
accordingly;
-
Filing HQ will inform you when the event outside of its control is over and provide
details of any new dates, times or availability of Services as necessary;
-
If the event outside of Filing HQ's control continues for more than 14 calendar
days, Filing HQ may cancel the Contract and inform you of the cancellation. Any
refunds due to you as a result of that cancellation will be paid to you as soon as
is reasonably possible and in any event no later than 14 calendar days after the
date on which Filing HQ informs you of the cancellation.
-
Communication and
Contact Details
-
If you wish to contact Filing HQ with general questions or complaints, for matters relating
to its Services or your Order, please contact Filing HQ by
email at support@filinghq.co.uk, or by post to Filing HQ at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
-
Complaints and Feedback
-
Filing HQ always welcomes feedback from its customers and, whilst it always uses all reasonable endeavours to ensure that your experience as a customer is a positive one, it nevertheless wants to hear from you if you have any cause for complaint.
-
How Filing HQ Uses Your Personal Information (Data Protection)
-
All personal information of yours that Filing HQ may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.
-
For complete details of Filing HQ's collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Filing HQ's Privacy Policy located at the footer of its Site. When Filing HQ serves as data processors, its Privacy Policy serves as a Data Processing Agreement between you as data controller and Filing HQ as data processors under the Data Protection Legislation.
-
Filing HQ's Privacy Policy is integrated into these Terms by reference and must be accepted by you in order for Filing HQ to provide and continue to provide the Services to you.
-
Other Important Terms
-
Filing HQ may transfer (assign) any or all of its obligations and/or rights under these Terms (and under the Contract, as applicable) to a third party (this may happen, for example, if Filing HQ sells its business). If this occurs, you will be informed by Filing HQ in writing. Your rights under these Terms will not be affected.
-
You may not transfer (assign) your obligations and rights under these Terms (and under the Contract, as applicable) without Filing HQ's express written permission.
-
The Contract is between you and Filing HQ. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms.
-
If any of the provisions of these Terms are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms. The remainder of these Terms shall be valid and enforceable.
-
No failure or delay by Filing HQ in exercising any of its rights under these Terms means that it has waived that right, and no waiver by Filing HQ of a breach of any provision of these Terms means that it will waive any subsequent breach of the same or any other provision.
-
Filing HQ may revise these Terms from time to time including, but not limited to, in response to changes in relevant laws and other regulatory requirements.
-
Law and Jurisdiction
-
These Terms, and the relationship between you and Filing HQ (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
-
Any dispute, controversy, proceedings, or claim between you and Filing HQ relating to these Terms or to the relationship between you and Filing HQ (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.